REPLACEMENT POLICY: BREAKAGE IN SHIPMENT:
SOFT FIRED GREENWARE
You must immediately unpack and carefully inspect each item for damage
and notify us Within (2) Business Days (48 hours) by email or call us to
report any breakage in your shipment.
If you purchased insurance, A claim will be filed with the carrier and
you will be advised how to proceed. Save all pieces and the shipping
package for the carrier. Be sure to leave all packaging and damaged
parts in tact in case Carrier needs to examine the parcel. Replacement
parts will be poured and shipped to you as soon as possible.
If you break a part and need replacement, E-mail us for a price.
We want you to be satisfied with your purchase and will assist you to
resolve any difficulties. -
Typical Cost to ship SFGW, Bisque, and Kits:
*** Doll 18" and below $18.00 Per Doll
*** Doll 19" to 24" $22.00 Per Doll
*** Doll 25" and 32" $24.50 Per Doll
*** Dolls 33" and Larger Call for shipping quote
We charge actual Shipping Cost plus cost of
packing materials for SFGW Orders.
Our freight calculator is not installed, but we will add
actual shipping costs to order. |
